All products are protected at minimum by DOA (defective on arrival) warranty against manufacturing defects. Devices containing electronic circuitry are typically protected against manufacturing defects and faults for an extended period of time after the original purchase date (typically 90 days).
Specific warranty periods are listed on individual product pages. If a product listing does not specify the warranty period then it is covered by DOA warranty ONLY.
If you have a problem with a product you have purchased please contact our Caktus Vape support team at firstname.lastname@example.org or via the Contact page.. If the product is covered by DOA warranty only then you must contact us within 72 hours of receiving the product in order to be eligible to receive a replacement under warranty.
RETURN INSTRUCTIONSPlease do not ship the product back to us without confirmation first. As long as your warranty claim adheres to the requirements described above, follow these steps to return your product:
1. Please contact us at email@example.com or via the Contact page. with a detailed description of the problem as this will help us to resolve the issue quickly.
2. After reviewing your warranty return, we will email you a return label. Print out the return label and securely attach it to a suitable shipping carton.
3. Drop the package off at the shipping carrier’s closest location.
We will receive and review the products you’ve returned. If the product is found to be defective, we will issue a replacement. If the product is not available for replacement we will issue a full refund of the original item(s) purchase price or store credit to the item(s) purchased value. In regards to refunds we are only able to credit the original credit card used to make the purchase. Please allow up to 8 business days for this process.
If the problem is found to be the result of user error, or the result of damage through misuse/abuse, then you will be asked to cover the cost to ship the product back to you.
If you have any questions or concerns about making a warranty claim, feel free to contact our Caktus Vape support team at firstname.lastname@example.org or via the Contact page.