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HOW MUCH IS SHIPPING?

We offer FREE SHIPPING on all orders over $120 to ALL Australian Addresses. For orders under that amount we offer competitive shipping rates with fees starting from $9.75 AUD.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

We ship all our orders via the NZ Post & AUS Post courier network.

We dispatch orders Monday to Friday. Orders placed and paid for before 2pm (AEDT), Monday to Friday, will be shipped the same day. Orders placed after 2pm may still be shipped the same day depending on order volume, but if not they will be shipped on the following business day.

Standard Shipping
This service has a target delivery time of 4-8 Business Days from dispatch to Metropolitan Areas, rural and outside metropolitan areas please allow extra days.
Note :: This service is Non Signature Required.

Express Shipping (International Courier)
This service has a target delivery time of 2-4 Business Days from dispatch to Metropolitan Areas, rural and outside metropolitan areas please allow extra days.

Note :: This service is Signature Required.

Please be advised that on all shipping targets the allocated timeframe is a business day ONLY. Weekends and Public Holidays do not count as a shipping day allocated to your target delivery.

Tracked / Signature Required?

Standard Shipping
These parcels are Non-Signature Required and have standard tracking points. Should you choose Standard Shipping on checkout Caktus Vape cannot be held responsible for non-delivered items. You will have to resolve any issues yourself directly with AUS Post.

Express Shipping (International Courier)
These parcels are Signature Required and have detailed tracking points. Should you choose International Courier on checkout, please ensure someone is available to receive the item(s) on arrival.

CAN I ORDER NICOTINE E-LIQUID TO AUSTRALIA?

Yes you can. Under the Personal Importation Scheme (Australian Government Department of Health Therapeutic Goods Administration), Australians can import Nicotine e liquids and Vaping products for personal use from offshore websites like Caktus Vape.

You are allowed to order up to a 3 month supply of nicotine containing e liquid at any one time.

As a 3 month supply really does come down to personal consumption, for reference a 30ml bottle of e liquid should last on average 7 days. This is to be used as a reference only

INCORRECT OR MISSING ITEMS

If you receive your order and find we’ve sent the wrong item(s) or something is missing, please get in touch with our Support Team who will resolve this for you immediately. support@caktusvape.com or via the Contact page.

TRACKING ORDERS

As soon as your order is dispatched from our distribution centre, you will be sent an email to confirm that it's on its way. You can track your order using the tracking number and link in the dispatch confirmation email we will send to the email address you entered on your order.

18650 BATTERIES AND SHIPPING?

Due to Shipping Restrictions on loose 18650 batteries we are not able to ship loose 18650 cells to Australia. If the device you purchase requires 18650 cells you will need to purchase these local in Australia.

This only applies to devices that have interchangeable 18650 batteries. All other devices where the batteries are pre installed are fine.