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Returns & Refunds

Within 30 Days - You must return your product within 30 days of the product being shipped. Returns must be shipped back to our warehouse within 7 days of receiving your return label.

Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Caktus Vape may reject the returned product if there is damage to the product and/or product packaging.

If a product is deemed unfit for return, Caktus Vape will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options.

1. The product will be shipped back to the customer at a shipping cost of AUD $12; or
2. The product will be recycled.

If you do not select one of the above options within 14 days of Caktus Vape informing you that your return has been rejected, the product will be recycled.

Free Return Shipping - If you received free shipping for the original purchase of your product, you are eligible for free return shipping using a carrier that we’ve selected. Please follow the instructions below. We are not responsible for risk of loss or damage for returning a product during shipment. We only offer free return shipping if your original purchase included free shipping.

Due to the nature of physical gift cards we are unable to offer any returns/refunds on gift card orders once they have been printed.

RETURN INSTRUCTIONS

As long as your return adheres to the requirements described above, follow these steps to return your product:

1. Please contact us at support@caktusvape.com or via the Contact page. with a detailed description of your return.
2. After reviewing your return, we will email you a return label. Print out the return label and securely attach it to a suitable shipping carton.
3. Drop the package off at the shipping carrier’s closest location.

We will receive and review the products you’ve returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 8 business days for this process.

If you have any questions or concerns about making a return, feel free to contact our Caktus Vape support team at support@caktusvape.com or via the Contact page.