Returns & Refunds
The returned product/s must be in all of their original packaging, and in like-new condition. - We may reject the returned product if there is damage to the product and/or product packaging.
You must return your product/s within 30 days of the original order being dispatched. Returns must be shipped back to our warehouse within 7 days of receiving your return confirmation email.
If a product is deemed unfit for return, we will notify you via email that the return has been rejected and no credit will be issued. You can then choose to have the product/s returned back to you at your expense. If you do not notify us that you want your product/s returned within 14 days the product/s will be recycled.
No Return Products
Please be aware the below products are not returnable - for the safety of our customers we are not able to resell these products once the item/s have left our warehouse.
E-Liquid - We are unable to offer returns & refunds on e-liquid (Freebase + Nic Salts). These item/s are no longer fit for resale once they have left our warehouse.
As long as your return adheres to the requirements described above, follow these steps to return your product:
Please contact our support team by clicking the button below and fill out the form to submit your return request.
After receiving and reviewing your return request we will notify you via email that your return will be accepted and you can follow the return instructions inside that email.
Upon receiving the returned item/s we will review the products you’ve returned. If the returned products have met all of our return policy requirements, we will process a credit voucher to the value of the returned item/s at time of purchase. This credit can be used on caktusvape.com
Refund Extra Info
If you are eligible for a cash refund please be aware that the refund to your debit / credit card will be issued in New Zealand dollars. Refund amounts may be more or less than your purchase price due to fluctuating exchange rates on the day of the refund vs the day of purchase.