SECTION 1 - COLLECTION OF PERSONAL INFORMATIONPurchases – When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address.
Member Accounts – When you create an account on our store, we collect the personal information you give us such as your name, address, phone number and email address. We also keep a record of your purchase history with Caktus Vape.
Browsing our Website – When you browse our website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Customer service – We may collect information relating to your communications with us, including when you contact the Caktus Vape customer support team (by telephone, live chat or email).
Age Verification – If you complete the Age Verification Process, we will ask you for additional information, including your Australian Driver Licence number and version, or your Australian Passport number and expiry date (we do not store this information, it is only collected for the limited purpose of age verification).
Google Analytics – We use Google Analytics on our website to track user movements, For Example we track, What website you came from to get here, How long you stay for, and What kind of computer you’re using. The tracking information allows us to better understand our customers. Occasionally, we may compile aggregate statistics about the number of visitors this site receives and browsers being used. No personal identifying data is included in this type of reporting. All of the activity we track falls within the bounds of the Google Analytics Terms of Service. By using our website you automatically opt in to us tracking your movements on our website, but you can opt out of Google Analytics tracking by visiting this link here: Google Analytics Opt Out plugin.
Payments – Caktus Vape offers secure credit card payment processing through Poli, & PayPal. Your credit card details are handled securely by our 3rd party payment providers and are not shared with Caktus Vape.
SECTION 2 - USE OF PERSONAL INFORMATIONCaktus Vape will only use your Personal Information for purposes related to Caktus Vape or otherwise permitted or required under the New Zealand Privacy Act 1993. For example we may use your Personal Information:
- - to complete your Age Verification Process to verify that you are 18 years of age older.
- - to send you emails with new promotions or site updates (with your permission)
- - to monitor site activity using your Caktus Vape account or session.
- - to personalise your user experience on the Caktus Vape Website (see further information on Cookies above).
How do you get my consent? – When you provide us with personal information to complete a transaction, verify your credit card, verify your age, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent? – If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org, or via our contact page.
SECTION 3 - DISCLOSURE OF PERSONAL INFORMATIONCaktus Vape understands that the privacy of your information is very important and will only disclose your Personal Information for the purposes set out below. For example, we may disclose your Personal Information:
Age verification – to help us provide our products and services to you, we may disclose your name and age to our age verification service provider who will check it against public sources of information to deliver confirmation of your identity and age. In some cases, we may need to ask for further information in order to verify your age. If this is necessary, we will contact you to explain why.
Compliance – to comply with our legal obligations, such as disclosing information to a law enforcement agency or government organisation if we are required to do so.
Other – to any other person authorised by you or permitted by law.
SECTION 4 - STORAGE OF PERSONAL INFORMATIONPersonal information that we collect is either held by us at our head office (refer to our About page) or on our behalf. For example; Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
SECTION 5 - THIRD-PARTY SERVICESIn general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Australia and your transaction is processed by a payment gateway located in New Zealand, then your personal information used in completing that transaction may be subject to disclosure under New Zealand legislation.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITYSecurity of your information is very important to us. We will take reasonable technical and organisational precautions to protect Personal Information that we hold. However, due to the inherent nature of the internet, we are not able to guarantee the security of any information that you hold or that you transmit to us.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.