Shipping Rates & Times
We offer cheap and fast shipping to anywhere in Australia. Below you will find answers to the frequently asked questions in regards to our shipping carriers, rates and estimated delivery times.
|Aus PostStandard||Aus PostExpress||DHLExpress|
Estimated Delivery Times
Below is the estimated target delivery time frame per city, per carrier. For all outer city suburbs there may be an extra day in transit for final delivery. For all regional / rural / remote addresses please allow an extra 1 - 3 business days on top of the target delivery for your nearest major city (*) below.
|Aus PostStandard||Aus PostExpress||DHLExpress|
|Sydney*||5 - 8||2 - 5||1 - 3|
|Brisbane*||5 - 8||2 - 5||1 - 3|
|Melbourne*||5 - 8||2 - 5||1 - 3|
|Adelaide*||5 - 8||2 - 5||1 - 3|
|Perth CBD*||5 - 8||2 - 5||1 - 3|
|Canberra||5 - 8||2 - 5||1 - 3|
|Cairns||5 - 10||3 - 6||2 - 4|
|Alice Springs||5 - 10||3 - 6||2 - 4|
|Darwin||5 - 10||3 - 6||2 - 4|
|Hobart||5 - 10||3 - 6||2 - 4|
|Regional/Rural||6 - 10||4 - 6||3 - 5|
Please Note all targets listed on our website are in business days. Weekends & public holidays do not count as shipping days allocated to the target delivery period as the network is not operating. All delivery targets on our website are estimates only and we cannot be held responsible for unforeseen delays. Your target delivery period begins once you receive your shipping confirmation email and your order has been dispatched not from the time/date you place your order.
DHL Express (Details)
DHL Express parcels receive priority dispatch from our warehouse and are cleared through DHL's own customs team at the border. Your parcel will cross the Tasman on DHL's very own plane, which avoids any unforeseen delays when using commercial aircraft like other carriers. This service is fully tracked from A to B, and your parcel is insured if it goes missing or is damaged in transit.
By default, this service is signature required; if you provide a mobile number during checkout, you will be sent an SMS message with a link to update the delivery method for your parcel. You can opt-out of the signature required, redirect the parcel to a pickup location, leave the parcel with a neighbour, or pause the delivery if you are away on holiday.
You can visit the DHL - On-Demand Delivery page at any time and use your tracking number (Waybill Number) to locate your parcel and select your preferred delivery method.
DHL Express has implemented their own company policy around shipping vape products. They require us as the shipper to digitally provide them with a copy of your prescription before we dispatch your parcel. Because of this, you will only be given the option to ship with DHL Express at checkout if you have a prescription uploaded to Caktus Vape. If you don't have a prescription uploaded to Caktus Vape, you will be given a standard and express option with Australia Post only.
Aus Post (Details)
The Express service is a reliable, joint partnership between NZ Post and Australia Post. Express parcels receive priority dispatch from our warehouse and priority lanes through customs and at sorting centres. This service is fully tracked from A to B, and your parcel is insured if it goes missing or is damaged in transit. You will have the choice at checkout to have your parcel delivered with a signature required on delivery.
The Standard service is not an express courier service and can be hit or miss, as there are a lot of moving parts in this network, so unforeseen delays do happen more often than with an express service. You will have the choice at checkout to have your parcel delivered with a signature required on delivery.
Please Note if you opt for no signature required, your package will not be protected in the event it is lost or stolen after it has been scanned as delivered.
Regional / Rural (Details)
For all regional / rural / remote addresses, your parcel will land in your nearest major city (*) first and then your parcel will be ground transported for final delivery. Please allow an extra 1-3 business days for delivery from your nearest major city (*). Any parcels shipped via DHL Express that are regional / rural / remote will be delivered by a 3rd party carrier, in most cases Aus Post as DHL do not cover these areas with their own courier drivers.
Compare Shipping Methods
We can't guarantee that your chosen shipping carrier will meet their target delivery, but we have shipped thousands of parcels and have accurate data on each carrier meeting their target delivery dates.
DHL 98% Target Success
Aus Post : Express 95% Target Success
Aus Post : Standard 85% Target Success
If you are located in New Zealand please make your purchase on Caktus Vape New Zealand by clicking here Caktus Vape NZ.
At this time we only serve customers located in New Zealand and Australia.
We dispatch orders Monday to Friday. Orders placed and paid for before the dispatch deadline below will be shipped the same day. Orders placed after may still be shipped the same day depending on order volume, but if not they will be shipped on the next available business day.
DHL Express - Orders are dispatched at 12:00pm (midday) AEST
AUS Post - Orders are dispatched at 2:00pm AEST
For more information on shipping or if you need to launch an enquiry about your parcel please visit our help centerVisit Help Center